Delivery Time = Handling Time + Shipping Time (+ any holidays)

Handling Time

We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 2-4 business days to process before shipped from our warehouse (Exclude Weekends).

Shipping Time

Shipping time depends on the shipping methods you choose:

Standard Shipping (free shipping)

It will take about 10 - 20 days to USA, UK, CAN, AU,EU.

It will take 20-30 business days for delivery to the rest of the world, it depends on your location.

We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.

Express Shipping 

It will take about 5 - 15 days to USA, UK, CAN, AU,EU.

We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.

Has my order been dispatched yet?

Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at info@twellmall.com, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.

Do your prices include VAT?

Yes, VAT is only for orders within the EU (European Union)..

My item arrived broken or damaged what can I do?

If your product is damaged please take photos and a video then send them to info@twellmall.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

I don't have a tracking number, when will I get it?

When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at info@bpdoctormed.com for an update on your tracking.

For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 2 hours.